General
Products purchased from GREQOS are covered by the mandatory statutory consumer rights and legal guarantees applicable to the purchase under applicable law. Nothing in this policy limits or excludes any consumer right that cannot legally be limited or excluded.
Legal Guarantee for Goods
Where applicable, consumers are entitled to the legal guarantee provided by consumer protection law for goods that do not conform to the contract. The legal guarantee applies in accordance with the conditions and requirements established by applicable law.
Non-Conforming or Defective Products
A product may be considered non-conforming where it does not meet the requirements applicable to the contract, including where it does not correspond to its description, does not possess the characteristics agreed with the customer, or does not meet the standards required by applicable law.
If you believe that a product is defective or does not conform to the contract, please contact GREQOS through our Contact Us page and provide your order number and a description of the issue.
Available Remedies
Where a product is confirmed to be defective or non-conforming, the remedies available to the customer will be determined in accordance with applicable consumer protection law.
Depending on the circumstances and applicable law, this may include repair, replacement, a price reduction or termination of the contract and refund. The specific remedy available will depend on the nature of the issue and the requirements of applicable law.
Contact
For questions regarding the legal guarantee or a product that may be defective or non-conforming, please contact GREQOS through our Contact Us page.