SHIPPING & DELIVERY

Order Processing

Orders are processed after successful confirmation of payment.

We aim to prepare and dispatch orders as soon as reasonably possible. Processing may vary depending on product availability, order volume and other circumstances.

Delivery

Orders are delivered using the shipping service selected or made available by GREQOS at checkout.

The available delivery method and any applicable delivery charges will be displayed during the ordering and checkout process before the order is completed.

Delivery Information

Delivery information, including the available delivery method and any applicable delivery charges, will be provided to the customer during the ordering and checkout process.

Delivery may be affected by factors outside GREQOS’s reasonable control, including courier operations, weather conditions, strikes or other unforeseen circumstances.

Shipping Costs

Applicable shipping costs will be displayed during checkout before the customer completes the order.

Shipping costs may vary depending on the delivery destination and the shipping method available for the order.

Delivery Problems

If an order arrives damaged, please contact GREQOS as soon as possible and provide your order number and clear photographs of the product and, where possible, the packaging.

If an order has not arrived, please contact us so that we can investigate the delivery with the relevant shipping provider.

GREQOS remains responsible for the delivery of orders placed through our website in accordance with applicable law.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If incorrect or incomplete information causes a delivery problem, additional delivery arrangements or costs may apply where permitted by law.

International Deliveries

If international delivery is offered, delivery conditions and costs may vary depending on the destination.

Any applicable customs duties, import taxes or other charges will be handled in accordance with the rules applying to the destination country.

Contact

For questions regarding shipping or delivery please contact GREQOS through our Contact Us page.